Shipping and Returns Shipping /Delivery Orders are sent by courier. Allow three-to-four working days for delivery. Courier deliveries require a daytime address and are only made during business hours. Please note we need full address and contact numbers to expedite this. Delivery is at a cost of R50. Orders over R500 are delivered FREE of charge. You accept that in order for us to prove delivery of an order, we need to prove that somebody, not necessarily you, collected the delivery from the courier. This is why you must sign for the order when it is delivered. The courier will thereafter send us a copy of the form. Thus delivery will have been proven. If a delivery has been dispatched by us and not reported missing by you within six months of us having dispatched it, the package will be deemed to have been delivered without us having to provide proof of delivery. Should a delivery be returned to us as unclaimed, we will let you know and request that you to make arrangements to either have the parcel collected from us or re-delivered to you. You authorise us to dispose of, or donate, the contents of parcels not collected within six months of such request being made. Should you receive a delivery where the contents of the package do not match the items listed on the dispatch note included in the package, you agree to notify us without delay and we will not be liable for shortages not reported within seven days of you having received the package. Delayed / cancelled orders Most orders are dispatched on time but unfortunately, unexpected delays can occur and we may not be able to dispatch items within the schedule provided. Items can run out of stock or be discontinued without warning, and we may not be able to fulfil orders for that item. We will do our best to keep you informed of any unexpected delays, stock shortages or discontinued items. Returns Policy Certain items purchased on curtgames can be returned to us for a full refund. Non-returnable items are clearly marked as “Non Returnable”. Please contact us at firstname.lastname@example.org if you are unsure if an item is returnable. Returns must be received by us within 10 days from receipt of delivery of merchandise. The original delivery charge will not be refunded and the cost for returning the parcel is at your expense. Please include your order or invoice number in the box of the return so that your refund can be processed. We will not be able to accept the return of an item in the following situations: If we receive a returned item later than 10 days from receipt of delivery of merchandise. if the item is not in mint condition if it is a non-returnable item In any of these cases we will not be able to process a refund and you will be liable for the costs of re-delivering the item to you. It is your responsibility to package the item securely to ensure that it does not get damaged in transit. Returns Process If eligible for return, send us an email stating the reason for return, including clear pictures The epicgamessupport team must receive and approve your return request. Once your request is received and approved, securely seal your return in the same packaging (or similar) in which you received it so as to not damage the actual product packaging in any way. Please send goods using the South African Post Office to our address: 80 Geneva Drive, Camps Bay, Cape Town 8005. Goods must be unused, in their original packaging and will be inspected once received. Only once approved will the refund be processed. Once received, we aim to process all returns within 2 weeks. NOTE: ALL Refunds will be made by EFT directly to you bank account, regardless of your original method of payment. We unfortunately cannot reverse Credit Card receipts. Should you have any queries please contact us. Damaged / faulty or incorrect items We will replace or swap the item if any item that you receive is damaged, faulty or where we have sent the incorrect item. We will usually need you to return the original item to us at no additional cost to yourself. Please contact us at email@example.com within 24 hours of receiving the item where the item is visibly damaged or not what you ordered.