Delivery FAQs
How will my Epic Games order be delivered?
At checkout you can choose between:
🚚Standard Door Shipping
Your order is delivered directly to your home or work address by The Courier Guy. Expect delivery in 3-5 working days.
Best for:
- Larger orders
- Families
- If someone will be available to receive the parcel
📦 Delivery to Locker
Have your order delivered to a secure Courier Guy Locker near you in 3-5 working days.
Once your parcel arrives, you’ll receive a collection PIN or QR code. Simply visit the locker, enter the PIN or scan the QR code, and collect your parcel. Most lockers are available 24/7, although lockers located inside shopping centres are available during centre trading hours.
Perfect if you:
- Aren’t home during the day
- Prefer collecting after work
- Want a lower-cost delivery option
- Don’t want deliveries sent to your home or office
📦 Free Warehouse Pick Up
Collect your order from Unit 4, Old Mill Park, 22 Old Mill Road, Ndabeni Cape Town. You can collect from 9am to 5pm on the next working day (Monday to Friday) but please allow 3 working hours for our team to process your order.
More FAQs
We are at Unit 4, Old Mill Park, 22 Old Mill Road, Ndabeni Cape Town. On the Pinelands / Ndabeni border. You can collect from 9am to 5pm on the next working day (Monday to Friday) but please allow 3 working hours for our team to process your order.
Locker delivery is usually our most affordable delivery option.
Doorstep delivery costs slightly more because your parcel is delivered directly to your chosen address.
During checkout you’ll be able to select a Courier Guy Locker that’s convenient for you.
There are thousands of lockers across South Africa located at shopping centres, fuel stations and other convenient locations.
The Courier Guy will notify you when your parcel is ready for collection.
You’ll receive your collection PIN or QR code together with tracking updates
Your parcel will remain in the locker for 36 hours.
If you don’t collect it in time, The Courier Guy transfers it to the nearest kiosk for collection at no additional charge.
Yes.
Simply share your collection PIN or QR code with someone you trust and they can collect the parcel on your behalf.
If you’ve selected Doorstep Delivery and nobody is available, The Courier Guy will follow their standard delivery procedures, which may include arranging another delivery attempt or contacting you to make alternative arrangements.
Most major centres:
- Doorstep Delivery: 2–3 business days
- Parcel Locker: Similar delivery times depending on your location
Remote or outlying areas may take a little longer.
Most Courier Guy lockers accommodate parcels up to XL size and 20 kg. Trading cards, TCG products, collectibles, games and most toys can all be delivered to a Parcel Locker provided the parcel fits within the locker size limits. Very large toys may require Doorstep Delivery instead.
Yes. Each locker can only be opened using your unique PIN or QR code, making them a safe and convenient collection option.